The EdenWall hardware is fully guaranteed. You can also get additional maintenance services.

Standard Maintenance: After an issue occurred, the Technical Support Center diagnosed the issue and sent you a Return Material Authorization (RMA) number. Send us back the defective hardware according to the RMA procedure. When we receive it, our teams will repair or replace it.

Pro-active Standard Replacement: After an issue occurred, the Technical Support Center diagnosed the issue and sent you a RMA number. Send us back the defective hardware according to the RMA procedure. Before we receive the defective hardware, our teams will send you back a replacement appliance in 24 hours (if the issue is diagnosed before 3 pm UTC + 1 up to 2010, March 27 and after 2010, November 1, UTC + 2 from 2010, March 28 to 2010, October 31).